1. Do I need to create an account to place an order?

To place an order and complete payment on our website, creating an account is necessary. The process is quick and ensures secure order processing and updates on your order status. Having an account grants access to order history, shipment tracking, and personal information management for future purchases. Rest assured, your data is confidential and secure per our privacy policy. Additionally, account holders enjoy exclusive offers and promotions, receiving notifications on discounts and sales events to maximize savings on jewelry purchases.

2. How do I create a Minza account?

To create a Minza account, users can easily access the registration process either by clicking on the account icon located on the top right corner of the desktop homepage or tapping on the account icon in the menu or Login/Register on mobile devices, where you can fill out your details including name, email address, and password. After completing the registration form, you can simply click or tap "Register" to finalize the process.

3. How can I make changes to my account details?

To make changes to your account details on Minza, log in to your account using your email address and password. Once logged in, access the "My Account" section, accessible through your account icon. Here, you can edit various details such as your name, email address, password, shipping address, and payment information. After making the necessary changes, remember to save your updates. You may be prompted to re-enter your password for security purposes. Once saved, your account details will be updated accordingly.

4. How do I unsubscribe from your newsletter?

To unsubscribe from our newsletter, simply open one of the newsletters you've received from us and scroll down to the bottom of the email. Look for the "Unsubscribe" or "Manage Preferences" link, and click on it to access your subscription settings. You may be directed to a page where you can confirm your decision to unsubscribe. Follow any additional instructions provided to complete the process. Once unsubscribed, you should no longer receive newsletters from us.

5. I forgot my password; how can I get it back?

If you've forgotten your password, you can easily reset it by clicking on the "Forgot Password" link on the login page. Enter your email address associated with your account, and we'll send you instructions on how to reset your password. Follow the provided link in the email, and you'll be prompted to create a new password. Once updated, you'll be able to log in to your account using your new password.

6. How can I delete my account?

To delete your account, please contact our customer support team, and they will assist you with the account deletion process. Alternatively, you may find an option to delete your account within your account settings if available. Keep in mind that deleting your account will permanently remove all your information and data associated with it, including order history and saved preferences. Once your account is deleted, you will no longer be able to access it, so please proceed with caution.

1. How can I place an order online?

To place an order online, you must first create an account on our website. Once you've created an account, simply browse our website and add the desired items to your shopping cart by clicking the "Add to Cart" button. Proceed to the checkout page where you will enter your shipping address, select your preferred shipping method, and provide payment information. Review your order summary to ensure accuracy before finalizing the purchase. Upon successful completion, you will receive an order confirmation email, and your items will be processed for shipment.

2. Can I change or cancel my order once it has been placed?

Once an order has been placed, changes or cancellations can be made by contacting our customer support team for assistance. If your order has not yet been packaged or entered the shipping process, we can accommodate requests for changes or cancellations. However, if the order is already in transit, you will need to receive the items first and then initiate a return or exchange according to our return policy.

3. Can I track my order online?

Yes, you can track your order online by logging into your account on our website and navigating to the "Order History" or "Track Order" section. Here, you will find real-time updates on the status of your order, including its current location in the shipping process and estimated delivery date. Alternatively, you may receive a tracking number via email once your order has been shipped, which you can use to track the shipment directly on the carrier's website.

4. What packaging will my order come in?

Your order will be carefully packaged to ensure its safe arrival. We use high-quality packaging materials to protect your items during transit, including padded envelopes and sturdy boxes. Additionally, we provide transparency by offering a video of the packaging and shipment process on the product page, located just below the images. This video showcases our commitment to quality and care in handling your order from packaging to shipment, allowing you to see the steps taken to safeguard your items.

5. Will I get an invoice after purchasing online?

Yes, you will receive an invoice via email shortly after completing your online purchase. This invoice will contain detailed information about your order, including the items purchased, their quantities, prices, and any applicable taxes or shipping fees. You can also access and download your invoice at any time by logging into your account and viewing your order history.

6. What is a Pre-Order?

A pre-order is a purchasing option where customers can reserve and pay for an item before it becomes available for general sale. This allows customers to secure highly anticipated products in advance, often with the benefit of receiving them as soon as they're released. While we do not currently offer pre-orders, we are continuously exploring new features and services to enhance your shopping experience, so it's possible that pre-orders may be available in the future. Keep an eye on our website for updates and announcements regarding new offerings.

1. What payment methods are available on www.minza.best?
2. Can I select the currency I pay in?

Yes, you can select the currency you pay in during the checkout process. Our website supports multiple currencies to accommodate customers from different regions. Simply choose your preferred currency from the currency selector dropdown menu located on the checkout page. The prices displayed will then be adjusted accordingly to reflect your chosen currency.

3. Is it possible to charge a single order to multiple cards?

Currently, it is not possible to charge a single order to multiple cards. However, we are continuously working to enhance our payment options and may offer this feature in the future to provide greater flexibility for our customers. Keep an eye on our website for updates and announcements regarding new payment methods and features.

4. When will I receive my refund?
5. Can I receive my refund on a credit card that is different from the one I used for the order?

No, currently we are unable to process refunds to a credit card that is different from the one used for the original order. For security and compliance reasons, refunds can only be issued to the original payment method used at the time of purchase.

1. What shipping options are available on Minza.best?
2. How long does a Minza order take to ship?
3. How much is shipping?
4. Can I choose a delivery date/hour?
5. Can I ship my order to an international location?!
6. Are Minza products insured when shipped?
1. How can I make returns or exchanges?
2. How much does a returns or exchanges cost?
3. I decided to keep my order, but already completed the Return Form. What should I do?
4. When will I receive my refund?
5. Can I receive my refund on a credit card that is different from the one I used for the order?

No, currently we are unable to process refunds to a credit card that is different from the one used for the original order. For security and compliance reasons, refunds can only be issued to the original payment method used at the time of purchase.

1. How can I contact Minza?

To contact Minza, simply visit our website and navigate to the "Contact Us" page, which can be found in the menu. Here, you'll find various contact options, including our email address, phone number, and any additional contact methods available. Feel free to reach out to our customer support team with any questions, feedback, or assistance you may need. We're dedicated to providing excellent customer service and are here to help you in any way we can.

2. When can I contact Minza ambassadors?

You can contact Minza ambassadors for assistance from Monday to Friday, between 9 am and 9 pm. Our dedicated team of ambassadors is available during these hours to address any inquiries, provide product information, or offer support regarding our services.

3. What languages can Minza ambassadors assist me in?

Currently, Minza ambassadors can assist you in English. However, we are continuously expanding our language support capabilities, and in the future, we plan to add additional languages to better serve our diverse customer base. If you require assistance in a language other than English, please reach out to our customer support team, and we will do our best to accommodate your needs. We are committed to providing excellent service to all our customers, regardless of language preference.

4. Is there a Boutique near me?

No, currently Minza operates solely as an online shop. However, for special events, we may occasionally have physical locations where you can view our jewelry collection. To stay updated on any upcoming events or locations, we encourage you to subscribe to our newsletter using your email address. This way, you'll be among the first to know about any pop-up boutiques or events in your area.

1. How do I choose the right size of jewelry?

To choose the right size of jewelry, simply refer to the size guide located below the "Add to Cart" button. This guide provides measurements to help you select the perfect fit for your jewelry. If the product does not have a size guide, it is typically made in one standard size, which you can view in the "Details" tab situated below the product images.

2. How should I take care of my Minza jewelry piece?

To properly care for your Minza jewelry piece, please refer to the care instructions provided on the "Additional Information" tab located below the product images on the product page. These instructions offer guidance on how to maintain and clean your jewelry to ensure its longevity and shine. Additionally, you can explore our website's blogs for more detailed information and tips on jewelry care.

3. How do I apply for a job at Minza?

To apply for a job at Minza, please email us your resume and relevant information. While the Minza team has its own methods for finding the best candidates, we welcome individuals who are passionate about joining our team to reach out to us directly. We carefully review all applications and will contact you if there is a suitable opportunity available. Thank you for your interest in becoming part of the Minza team!